Privacy policy

Effective Date: 01/03/2026 

maene ltd (CRN - 16706044 ) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from maenehair.com (the “Site”). 

By using our Site, you agree to the collection and use of information in accordance with this policy. 

Information we collect 

When you visit the Site, we may collect the following types of information: 

Personal Information You Provide 

When you make a purchase or attempt to make a purchase, we collect information such as:

  • Your name 
  • Billing and shipping address 
  • Email address 
  • Phone number 
  • Payment information (processed securely via third-party payment providers) 

Automatically Collected Information 

When you browse our Site, we may automatically collect: 

  • IP address 
  • Browser type and version 
  • Device information 
  • Pages viewed and time spent on the Site 
  • Cookies and similar tracking technologies 

How we use your information 

We use your personal information to: 

  • Process and fulfil your orders 
  • Communicate with you regarding your order or enquiries 
  • Provide customer support 
  • Improve and optimise our Site 
  • Detect and prevent fraud 
  • Comply with legal obligations 

With your consent, we may also use your information to send marketing communications. You may opt out at any time. 

Sharing your information 

We share your personal information with trusted third parties only where necessary, including: 

  • Shopify, our e-commerce platform 
  • Payment processors 
  • Shipping and delivery providers 
  • Analytics providers (such as Google Analytics) 

We do not sell or rent your personal data to third parties. 

Cookies 

Our Site uses cookies to improve your browsing experience and analyse website traffic. Cookies help us understand how customers use the Site and allow us to enhance functionality. 

You can choose to disable cookies through your browser settings; however, this may affect certain features of the Site.

Data retention 

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. 

Your rights UK &EU users) 

Under UK GDPR, you have the right to: 

  • Access the personal data we hold about you 
  • Request correction of inaccurate data 
  • Request deletion of your personal data 
  • Object to or restrict processing 
  • Request data portability 

To exercise any of these rights, please contact us using the details below. 

Data security 

We take reasonable precautions and follow industry best practices to protect your personal information. Payment information is encrypted and processed securely by third-party providers and is never stored on our servers. 

Third-party links 

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. 

Changes to this policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised effective date. 

Contact us 

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: 

Email: hello@maenehair.com

Website: maenehair.com

Maene

PO BOX 410

ROSSENDALE

BB4 0JB